Refund Policy for Shanzaib.com

Effective Date: 10 September 2024

At Shanzaib.com, we strive to provide high-quality services. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be granted, along with the procedures for requesting a refund.

1. 1. General Refund Conditions

• Service Satisfaction: We are committed to ensuring your satisfaction with our services. If you are not satisfied with the final product, we will work with you to make the necessary revisions.
• Non-Delivery of Service: If the service you ordered was not delivered as promised, you may be eligible for a full refund. This applies only if you have made reasonable attempts to contact us for the delivery of the service.

1. 2. Refund Request Process

• Submission: To request a refund, please contact us at email@shanzaib.com within 14 days of service delivery. Your request must include:
  • Your order details (order number, service purchased)
  • Reason for the refund request
  • Any supporting documentation or communication that relates to your request
• Evaluation: Our team will review your request within 5 business days and will respond with a decision.

1. 3. Conditions for Refund Approval

• Refundable Services: Refunds will only be granted for services that have not been started or delivered. Custom or personalized services are generally non-refundable unless explicitly stated otherwise.
• Stripe and Payment Processor Compliance: Our refund policy complies with the guidelines set forth by Stripe and other payment processors. Refunds will be processed through the original payment method used at the time of purchase.
• Timeframe for Refunds: Once approved, refunds will be processed within 5-10 business days. Depending on your bank or payment processor, it may take additional time for the funds to reflect in your account.

1. 4. Exclusions from Refunds

• Completed Services: Services that have been fully delivered and approved by the customer are not eligible for refunds.
• Change of Mind: Refunds will not be issued for change of mind after the service has been started or delivered.
• Inaccurate Information: If the customer provided inaccurate or misleading information that resulted in the service being unsatisfactory, no refunds will be granted.

1. 5. Dispute Resolution

• If there is a disagreement regarding the refund, we encourage you to contact us directly to resolve the issue amicably. If necessary, disputes may be escalated to the payment processor for review.

1. 6. Contact Us

For any questions regarding this Refund Policy or to request a refund, please contact us at: email@shanzaib.com.